Shipping policy
Thank you for choosing Nina Woof. Our shipping policy has been designed to provide you with the best possible shopping experience. Please take note of the following details regarding our shipping policy:
Shipping Methods and Timeframes
We offer shipping to locations within the United States via USPS, FedEx, and other carriers as needed. Standard and expedited shipping options are available at checkout. Our standard shipping typically takes between 3-7 business days for orders within the United States. Our expedited shipping takes between 1-3 business days, depending on your location. Please note that these timeframes are estimates and may vary depending on the shipping location and any unforeseen circumstances such as extreme weather or carrier delays.
Order Processing and Tracking
We take pride in processing and fulfilling orders promptly. Orders placed with us take 2 business days to process, with the exception of personalized, customized, and print-on-demand items which may take additional time to process and fulfill. Additionally, some of our items are fulfilled by other brands or third-party providers. Shipping timeframes for these items are specified by the supplier and not by Nina Woof. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number that can be used to track your order through the shipping carrier's website.
Shipping Costs
Shipping cost will be calculated at checkout.
International Shipping
At this time, we only offer shipping to the United States. To purchase from Spain you can visit our site https://ninawoof.es/. We apologize for any inconvenience this may cause and will update our shipping policy should this change in the future.
Delivered But Not Received Orders
If your order is marked as “Delivered” by the carrier and was shipped to the correct address provided at checkout, Nina Woof cannot be held responsible for lost or missing packages.
In this case, we recommend:
• Checking with neighbors, building management, or household members
• Reviewing secure areas such as porches, mailboxes, or parcel lockers
• Contacting your local post office to request the GPS coordinates of the delivery scan and verify where the package was left
Once the shipping carrier takes possession of the package, responsibility for the shipment lies with the carrier while it is in transit. Once the package is marked as ‘Delivered’ at the correct shipping address, responsibility then transfers to the customer. At that point, Nina Woof is no longer liable for lost or missing items, and any delivery issues must be addressed directly with the carrier
Incorrect Shipping Addresses
Please make sure all shipping details are correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer, and refunds or reshipments will not be issued in such cases.
Damaged or Lost Packages
In the unlikely event that a package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
Returns and Refunds
Please see our returns and refunds policy for information on returning items shipped by our e-commerce.
Contact Information
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at shop@ninawoof.com. Our customer service team will get back to you.